“If your open up your ears for five seconds, you’ll know what to do.”
“…great wine isn’t enough – customer service and genuine customer relationships remain the heart and soul of who we are. When asked about the future, we explain that our new inspirations come from our customer’s constructive advice and embracing new technologies as they evolve to provide ever clearer, and more pertinent communications with those that trust in us.”
Very wise words from David and Colleen Topper, the owners of Goosecross Cellars in Napa, CA. A few weeks ago, Kate and I attended their 25th anniversary gala dinner. David is deeply involved in social media. You’ll find him on Twitter, Facebook, and even BackType. He always has a pulse on what people are saying about Goosecross. Their words highlight Goosecross’s dedication to customer service. This, more than anything else is why I proposed to Kate at Goosecross, why we’re wine club members, and why we were celebrating their anniversary with them. (Their Howell Mountain Cabernet is another good reason :) ).
Many thanks to David, Colleen, Nancy, Jose, and the rest of the Goosecross staff for inviting us to the celebration. We look forward to drinking Goosecross wine for years to come.
If you’re planning a trip to Napa, make sure to stop at Goosecross!
Nancy is pouring wine before the main event.
Crush!
Nancy, the barrel thief. We got tastes straight from the barrel.
Delicious dinner. First time seeing a “Kate Agarwal” table card.
David and Colleen gave great speeches.
Staff photos.
Kate wants to dance. Or go home. I can’t tell.
Tagged: customer service, Goosecross Cellars, Napa
